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Technical Support
Keeping your solutions well-tuned.
We all know nothing in the IT world is a certainty. Problems will arise, and errors will happen from time to time, but, as O.A Battista says, "An error doesn't become a mistake until you refuse to correct it". That's where Technical Support comes into play, catching those errors before they can become our mistakes. At IDfusion Software, we endeavour to never let an error become a mistake that will impact our clients.
Issue Tracking
We use a special piece of software to track all the issues our clients bring to us. This software acts as a central location for all inquiries, problems, and their ensuing solutions. This ensures that nothing is ever lost or forgotten, no e-mail thread ever disappears, and nothing is over-looked. For our clients, using our tracking system is as simple as sending an e-mail to your designated support e-mail account. That's it, one simple e-mail and your issue is entered into our tracking system where the right people will be able to see it and respond to your inquiries in short-order.
Contact Technical Support
Have an issue with an IDfusion solution but not sure who to contact or how? Simply send us an
and let our Technical Support staff ensure that your issue gets to the people who need to see it, and the information you need gets back to you as soon as possible.
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